Privacy Policy

1Introduction

Welcome to ESL Fun Online ("we", "our", "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website and services.

2Information We Collect

We collect information in several ways:

Personal Information You Provide:

• Name and email address when you create an account
• Payment information for purchases (processed securely through third-party providers)
• Profile information and learning preferences
• Messages and feedback you send us
• Survey responses and user research participation

Automatically Collected Information:

• Device information (browser type, operating system)
• Usage patterns and interaction data
• IP address and approximate location
• Cookies and similar tracking technologies
• Learning progress and performance data

3How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide and maintain our ESL learning platform
• Personalization: To customize your learning experience and recommendations
• Communication: To send important updates, newsletters, and promotional materials (with your consent)
• Payment Processing: To process transactions and manage subscriptions
• Customer Support: To respond to your inquiries and provide assistance
• Platform Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

4Information Sharing

We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party providers who help us operate our platform (payment processors, email services, analytics providers)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We never sell your personal information to advertisers or other third parties.

5Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings. For detailed information, please see our Cookies Policy.

6Data Security

We implement robust security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure data storage with regular backups
• Limited access controls and employee training
• Regular security audits and updates
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

7Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For users between 13-18 years old, we recommend parental guidance and supervision when using our services.

9Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Post the updated policy on this page
• Update the "Last Updated" date
• Notify you via email or prominent notice on our website
• For material changes, provide advance notice and obtain consent where required

We encourage you to review this policy periodically to stay informed about how we protect your information.